How automation helps firms pivot within the pandemic (VB Live)

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Presented by Blue Prism

The pandemic has put a highlight on the position of automation in enterprise. To learn the way the know-how panorama is evolving, the advantages firms are reaching past price financial savings, how automation improves enterprise resiliency and extra, don’t miss this VB Live occasion.

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The pandemic has impacted enterprise priorities irrevocably — and in far-reaching methods. Suddenly companies discovered they wanted to pivot on a dime to answer altering components available in the market, buyer wants, and new priorities. And they’re turning to robotic course of automation (RPA) to make it occur.

“All companies out there right now are facing supply chain issues, the need for agility, the need for speed, workplace disruption, and more,” says Josh Noble, observe director at Blue Prism. “That’s where RPA comes into play, to help companies move through work in the new normal.”

RPA makes use of software program robots, or bots, to automate workflows and develop playlists by observing a person carry out a activity through the GUI (graphical person interface) in an utility. It can then repeat these duties within the GUI, quicker, extra effectively, and with out the errors over time {that a} human person would possibly introduce after many repetitions of that activity.

If somebody is doing the identical repetitive activity every single day, finally an individual goes to begin making errors once they see the identical factor time and again — an additional zero right here, a deleted zero there. If that occurs at a hospital, that has not solely career-limiting implications, however can develop into headline information. Having robots processing high-priority procedures the very same means, day in and day trip, is fairly vital.

“Everybody’s first thought about automation is direct cost savings, hours savings, headcount savings,” Nobel says. “I’ve never met a customer that just had layoffs because of automation. It’s for processes where you need to be consistent and perfect the first time you do the work.”

Right now, RPA is getting used for a lot of pandemic-related conditions that require processing in near-real time, Noble says —  from COVID checks and scheduling sufferers to see medical doctors to processing functions for debt reduction, and extra.

During March of 2020, Australia’s largest airline was confronted with a large, unprecedented quantity of refunds that wanted to be processed as a result of international disaster. Bots allowed the airline to maintain tempo with that demand, relieving the overworked name facilities by dealing with buyer refund requests and processing obligatory documentation. In North America, one of many largest American airways did the identical factor, processing 100,000 refunds inside just some days, Nobel says.

Companies are additionally dealing with provide chain points, whether or not they’re on the receiving finish, needing merchandise, or attempting to get merchandise out. Ascension Health, for instance, with 150 hospitals throughout 2,500 areas, had a large spike in buy line order cancellations as these sources wanted to be routed to different hospitals. Before COVID, that they had about 750 every week of these cancellations to cope with. When COVID hit, it jumped to 7,500 every week, says Nobel. RPA allowed the group to remain on high of the ten-fold improve, permitting them to automate the correction of buy orders within the system.

In the banking and finance world, the necessity for brand new work environments and distant work is inflicting disruption, the place individuals don’t have entry to the mandatory programs or the buildings they used to work in. Spain, which imposed a nationwide lockdown on March 14, additionally successfully locked many voters out of their financial institution accounts, since they didn’t have on-line entry. And for the biggest financial institution within the nation, the one option to get entry had been via visiting a department workplace. RPA not solely automated beforehand guide procedures for activating on-line banking, however the processes have been arrange inside hours, Nobel says.

Automation can also be important for scaling up and down shortly. When Highmark Health, the second largest built-in well being payer and supplier within the nation introduced they have been going to forgive all in-network claims associated to COVID, they noticed 60,000 new claims in sooner or later. They needed to create model new codes to course of these claims, on an unprepared IT system. In 4 days they have been capable of create automated processes to begin processing 12,000 new claims every single day.

RPA isn’t just good for enterprise — it’s good for the staff, Nobel provides.

“Anywhere we have people acting like human photocopiers, just doing rules-driven mundane work, day in and day out, it’s not exactly the best, most fulfilling thing for people to have to do,” he says. “Being able to automate those tasks so humans can use higher level creative skills, interpersonal skills, maybe process improvement work, that’s a big thing.”

For a deep dive into how automation works, what it takes to implement RPA initiatives, a have a look at scaling throughout the enterprise, and extra, don’t miss this VB Live occasion!

Don’t miss out!

Register right here without cost.

Attendees will study:

  • Evolving applied sciences utilized in automation initiatives
  • How automation helps enterprise resiliency
  • Ways to scale automation throughout the enterprise


  • Alan Farrar, Head of Automation, eBay
  • Giovanni Gentile, MD Robotics, State Street Bank and Trust
  • Josh Noble, Practice Director, Blue Prism
  • Ted Shelton, Partner, Bain & Company (moderator)

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hamza Iltaf

Hey, I am Hamza Iltaf Co-founder of Usama Younus Inc. I am a Model. I'm very passionate about news and sports stuff.

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